Customer Service Specialist

Company Description Plan Marketing is a growing marketing organization focused on helping businesses strengthen their brand presence and customer relationships. The company delivers tailored marketing strategies and customer engagement solutions across diverse industries. Plan Marketing values collaboration, professional development, and high-quality service delivery. Team members are encouraged to contribute ideas, take ownership of their work, and support continuous improvement. The work environment emphasizes integrity, accountability, and a strong commitment to client satisfaction. Role Description The Customer Service Specialist is a full-time, on-site role based in Al Manşūrah. This position is responsible for handling customer inquiries via phone, email, and in person, resolving issues promptly, and ensuring a positive customer experience at every interaction. Daily tasks include responding to questions about services, documenting customer interactions, escalating complex cases when needed, and following up to confirm resolution and satisfaction. The role also involves maintaining accurate records in customer systems, adhering to company policies, and providing feedback to internal teams on recurring customer concerns or opportunities for service improvement. The specialist will collaborate closely with colleagues to ensure consistent service standards, support team goals, and contribute to a welcoming and professional environment. Qualifications • Strong customer-facing skills, including Customer Support and Customer Service abilities. • Focus on Customer Satisfaction and Customer Experience, with a commitment to quality and professionalism. • Excellent Phone Etiquette and clear communication skills in spoken and written formats. • Ability to manage multiple inquiries, prioritize tasks, and maintain accuracy in documentation. • Comfort working on-site in Al Manşūrah and collaborating with cross-functional teams. • Problem-solving mindset, patience, and resilience when dealing with challenging situations. • Basic computer literacy and experience with CRM or customer ticketing systems is beneficial. • Previous experience in customer service or a related field is preferred; relevant training or education in business, marketing, or communications is a plus.