Operations Analytics Assistant Manager

Job Description Get to Know the Team Merchant Operations is a team responsible for analyzing merchant growth and trends. We make critical decisions to serve the lives of merchant-partners and providing best offers for our consumers. Get to Know the Role We are looking for an Operations Analytics Lead to spearhead data-driven decision-making across our merchant strategy and control tower operations. In this role, you will bridge the gap between high-level business strategy and technical execution—autonomously translating complex operational challenges into analytical models, automated dashboards, and actionable business insights. You will own end-to-end analytics initiatives spanning merchant acquisition, incubation, and segmentation frameworks verticals. This is an Onsite role based in Jakarta The Critical Tasks You Will Perform - Translate Business Goals to Analytical Roadmaps: Autonomously identify operational bottlenecks and translate strategic business priorities into concrete analytical frameworks and end-to-end project deliverables. • Design & Own Core Strategic Analytics: Drive foundational initiatives, including the annual review and revamp of Merchant frameworks, metric thresholds, and acquisition funnel tracking. • Deliver Actionable Business Insights: Go beyond reporting data to uncover root causes and commercial trends and provide structured, executive-ready recommendations to leadership.. • Build & Automate Scalable Dashboards: Conceptualize, build, and maintain robust reporting pipelines and interactive dashboards from scratch to monitor cross-channel operations.. • Maintain Data Integrity & Queries: Write clean, efficient SQL queries, manage automated data transformation scripts in Python, and collaborate with engineering/data platform teams on database hygiene and lineage.. • Collaborative Mentorship: Act as an informal technical lead and mentor to junior analytics team members, guiding best practices in SQL/Python scripting, query optimization, and analytical problem-solving.. Qualifications What Essential Skills You Will Need • Minimum 5+ years of relevant experience in Business Intelligence, Data Analytics, Operations Analytics, or Strategy Consulting within high-growth tech, e-commerce, or on-demand platforms. • Technical Mastery: • Advanced proficiency in SQL (complex joins, CTEs, window functions, query performance optimization). • Strong programming proficiency in Python for data manipulation, cleaning, and automated analysis (Pandas, NumPy). • Proven track record building executive-facing dashboards in modern BI tools (e.g., Tableau, Power BI, Superset). • Demonstrated ability to take ambiguous business problems and translate them into structured quantitative insights with clear commercial "so-what" takeaways. • Proven to lead analytical projects end-to-endwhile aligning cross-functional operational stakeholders. • Excellent verbal and written skills in both Bahasa Indonesia and English. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: • We have your back with Term Life Insurance and comprehensive Medical Insurance. • With GrabFlex, create a benefits package that suits your needs and aspirations. • Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave …