Operations Support Analyst

Texas, United States of America Job Family Group: Downstream Supply Chain Worker Type: Regular Posting Start Date: October 20, 2026 Business Unit: Trading and Supply Experience Level: Experienced Professionals Job Description: What’s the Role The Crude Operations Support Analyst is responsible for accurately recording, tracking, and settling crude oil transactions from purchase through final destination. The team ensures that each movement is promptly and accurately captured in our systems and reconciles and settles all crude activities assigned to the analyst’s desk. The Crude Operations Support Analyst is expected to “own the molecule,” demonstrating a comprehensive understanding of the operational and commercial implications of the data they manage. This critical role within the Crude Trading Operations organization requires proactively managing losses, preventing profit leakage, and providing thorough analysis and reporting on crude oil movements. What You’ll Be Doing • Schedule and lead monthly loss/gain meetings, including reporting losses and gains to the trade book, reviewing pending action items in Endur, and addressing unsettled events and potential bad debt • Support Lease Purchase System (LPS) WD10 checkouts and review LPS-to-Endur reporting with the team • Assist Lease Administration and Commercial teams with LPS closing issues and complex pricing matters • Record and track the physical movement of crude oil • Ensure timely and accurate data entry across systems • Reconcile and settle all crude oil activities assigned to the desk • Understand the operational and commercial implications of transaction data and crude movements • Manage losses and proactively identify opportunities to prevent profit leakage • Analyze allocated volumes and subsequent revisions to ensure data integrity • Analyze and verify complex accounting deals, quarterly quality bank statements, and pipeline statements • Perform monthly SOX controls and ensure appropriate supporting documentation is maintained • Research and analyze unsettled items in LPS, Endur, and TSAP • Analyze and report on all aspects of crude oil movements • Verify, reconcile, and settle millions of barrels of crude purchases and sales each month • Account for crude movements across all locations involving Shell Pipeline Company, third-party pipelines, railcars, trucks, and barges • Settle transactions across multiple counterparties and trading desks • Assist the Financial Closing team with the review and resolution of significant variances between forecasted and actual volumes • Reconcile STUSCO inventory balances to third-party statements • Investigate and resolve volumetric discrepancies related to crude oil movements • Perform root-cause analysis of operational and system issues and take appropriate action to resolve them • Pursue collections with counterparties for disputed or outstanding receivables and analyze open payables, as applicable What you bring • Must have legal authorization to work in the US on a full-time basis for anyone other than current employer • Bachelor's Degree • At least 5 years of relevant experience • Expertise in at least one of the following systems, with a strong working knowledge of the others: LPS, Endur, and TSAP • Ability to manage complex contracts and counterparties, including counterparties with lease, pipeline, and bulk contracts, as well as tiered pricing structures …