Principal Enterprise Architect

, United Kingdom Job Family Group: Information Technology (IT) Worker Type: Regular Posting Start Date: October 17, 2026 Business Unit: Projects and Technology Experience Level: Experienced Professionals Job Description: What’s the role As Principal Enterprise Architect for Global Lubricants, Customer Operations, Low Carbon Solutions and CRM, you will play a pivotal role in shaping the digital backbone of Shell’s Downstream Customer & Renewables business. This is a senior leadership position within the Downstream & Renewables Architecture Leadership Team, where you will define and drive enterprise-wide architecture strategy across multiple critical domains. You’ll ensure our technology landscape is integrated, scalable and future-ready - enabling business growth, enhancing customer experience, and accelerating the energy transition. What you’ll be doing • Shape strategy and set direction Define long-term enterprise architecture strategies aligned to Shell’s overall business and technology vision, helping steer the direction of major transformation initiatives. • Own the architecture for key business domains Lead architecture across Global Lubricants, Customer Operations, Low Carbon Solutions and CRM, identifying opportunities to evolve, simplify and modernise the IT landscape. • Define and deliver target architectures and roadmaps Establish multi-year target states and architecture roadmaps, ensuring alignment with enterprise strategy and long-term business outcomes. • Drive high-quality design and engineering alignment Lead architecture design using Shell principles, promoting reuse, composability and adherence to global standards across platforms and solutions. • Ensure strong data, integration and platform architecture Champion robust data models, integration patterns and platform strategies aligned with enterprise governance and best practices. • Provide leadership across architecture communities Lead and develop a team of Lead Architects, influencing broader solution architecture teams and building strong architectural capability across the organisation. • Tackle complex, high-impact challenges Diagnose and resolve complex, cross-domain problems, applying industry-leading practices and innovative approaches to simplify and enhance the IT landscape. • Influence senior stakeholders and governance decisions Partner with senior business and technology leaders to shape demand, guide investment decisions and represent architecture in key governance forums. • Provide oversight on major programmes Guide programme and project architecture to ensure alignment with enterprise direction, quality standards and long-term strategic goals. What you bring • Proven enterprise architecture leadership Deep experience working across multiple business domains, shaping and delivering enterprise architecture at scale. • Strong technology depth in CRM and digital platforms Hands-on knowledge of platforms such as Salesforce and/or Dynamics, alongside expertise in integration, data architecture and cloud technologies. • Business domain understanding Experience across areas such as customer operations, commercial platforms, or energy/value chains (e.g. lubricants or low carbon solutions) is highly desirable. • Strategic influence and stakeholder engagement A track record of influencing senior stakeholders and operating effectively in complex, multi-portfolio environments. • Exceptional problem solving and leadership capability …