Total Rewards Operations Leader/Benefits Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About you and this role As the Total Rewards Operations Leader/Benefits Manager based in Navi Mumbai, you will establish and lead the Mumbai-based Global Total Rewards Operations Hub, delivering compensation and benefits processes across all regions. You will build a high-performing team and scalable operating model that ensures operational excellence, compliance, service quality, and a consistent employee experience through strong governance, controls, service management, and knowledge practices. Working autonomously, you will partner with the Global Total Rewards Service Delivery Manager to improve and simplify processes, increase scalability, and advance a globally integrated Total Rewards delivery model. You will combine deep compensation and benefits expertise with strong operational leadership and people development skills to independently lead a high-performing global service organization. Responsibilities – Duties, projects, tasks, and activities you would be responsible for in this role • Build the Global Operations Hub: stand up the Mumbai-based Total Rewards Operations team, defining team structure, roles, responsibilities, and operating model. Create a scalable delivery model capable of supporting all regions. • Deliver Operational Excellence: ensure accurate and timely execution of globally compensation and benefits processes, owning service levels, quality standards, and operational performance and metrics. • Establish Governance and Controls: design and implement operational controls, quality assurance mechanisms, and escalation frameworks. Ensure audit readiness and compliance with established requirements. • Build Knowledge Management Capability: establish and maintain comprehensive process documentation and work instructions. Ensure operational knowledge is captured, governed, and continuously updated. • Lead and Develop the Team: manage and develop a team of individual contributors, while building a culture of accountability, ownership, and continuous improvement. Build capabilities required to support future growth and expanded scope. • Operationalize New Processes: transition appropriate activities into the Mumbai hub. Ensure successful onboarding of new global processes and drive disciplined change adoption and operational readiness. • Partner on Continuous Improvement: work closely with the Global Total Rewards Service Delivery Manager to refine operational workflows. Provide operational insight and execution expertise to process improvement initiatives. Support automation and simplification efforts. Qualifications: • Bachelor’s degree in human resources, Business Administration, Finance, Economics, Industrial Engineering, or a related field. • Fluent English communication skills (written and verbal). …