Senior Business Systems Analyst

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. PeopleSoft Financial Systems Production Support Position Summary Product Support serves as a critical specialist for JLL's PeopleSoft 9.2 Financial Management platform within the IT organization. This role ensures seamless business continuity through proactive system monitoring, rapid issue resolution, and comprehensive support for critical financial processes. The successful candidate will maintain exceptional system reliability while serving as the primary technical liaison between IT and finance teams, delivering flawless support during month-end closes and collaborating on strategic enhancement initiatives. Key Responsibilities Production Support & System Maintenance • Issue Resolution: Analyse and resolve complex production issues within PeopleSoft Financial Modules, performing root cause analysis and implementing permanent fixes to prevent recurrence. • System Monitoring: Proactively monitor system performance, data integrity, and user experience to identify and address potential issues before they impact business operations. • Incident Management: Respond to user-reported issues, prioritize based on business impact, and coordinate with technical teams to ensure timely resolution. • Configuration Management: Review, test, and implement system configuration changes to optimize performance and meet evolving business requirements. • Batch Monitoring: Monitor and validate scheduled processes for optimal performance and reliability, proactively identifying inefficiencies or failures and escalating critical issues to appropriate technical teams and business stakeholders with detailed analysis and recommended remediation steps. • Platform Monitoring: Conduct first-level analysis of system slowdowns and failures, performing initial diagnostic assessments and root cause identification to provide comprehensive issue summaries and technical findings to escalation teams for advanced resolution. Business Analysis & System Enhancement • Requirements Gathering: Partner with finance and accounting teams to understand business needs and translate them into detailed functional specifications for system enhancements. • Gap Analysis: Evaluate current system capabilities against business requirements, identifying solutions through configuration changes, customizations, or new functionality. • Impact Assessment: Analyse the technical and business impact of proposed changes, ensuring compatibility with existing integrations and workflows. • Enhancement Support: Participate in PeopleSoft enhancement initiatives, providing functional expertise during requirements, design, and testing phases. • System Implementation Support: Contribute to rollout of new modules, features, and functionality across multiple business units and geographic regions. • Integration Analysis: Collaborate with technical teams to analyse requirements for interfaces between PeopleSoft and external systems. …