Senior Director, Portfolio Management

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Transaction Management Lead Integrated Account | Global Geography | M3 Preferred Market: Bay Area. Alternate North American locations considered Position Overview The Transaction Management Lead owns transaction management delivery across one of our largest global clients’~80MM SF portfolio, spanning multiple business units. The role drives portfolio strategy and upstream planning ahead of transaction execution, coordinates Leasing Advisory brokers and Work Dynamics TM teams to deliver integrated solutions, and ensures governance, process consistency, and operational excellence across the account. This role operates in a strategy first, fast-paced client environment with evolving priorities and technologies. The ideal candidate is a strategic, data-driven advisor who builds strong executive relationships, leads with strong portfolio strategy instincts, working upstream of transaction triggers to anticipate client needs, while operating with the agility and speed of execution this client expects. Leadership • Leads all transaction management functions across the global portfolio, spanning multiple business units • Leads a team of transaction managers and cross-functional teams across dispersed markets • Coordinates activity across Leasing Advisory brokers and Work Dynamics TM teams to deliver integrated solutions • Attracts, hires, and retains top talent; builds team performance through coaching and feedback • Acts as player-coach, personally engaging on select high-priority or complex transactions Portfolio Strategy & Upstream Planning • Drives portfolio strategy, including optimization, occupancy planning, and scenario analysis • Develops multi-year transaction roadmaps that anticipate real estate needs ahead of individual deal triggers • Leads upstream strategic initiatives and supports executive decision-making prior to transaction execution • Aligns portfolio strategy with client business objectives across business units and geographies • Partners with client leadership to translate business priorities into long-term real estate strategy and execution • Uses portfolio data and insights to support forecasting, pipeline management, and strategic recommendations Client/Stakeholder Management • Builds strong executive-level client relationships through strategic, data-driven advisory support • Serves as single point of contact for TM service delivery and escalations • Owns TM contractual obligations to the client • Develops and implements the account business plan Financial Management • Owns Transaction Management P&L • Meets account growth targets and identifies cross-sell opportunities for JLL products • Tracks fee collection and accounts receivable Contract Management • Ensures governance, process consistency, and achievement of KPIs, service levels, and other contracted metrics • Runs the change control process and manages risk across the portfolio …