Senior Social Media Operations Team Lead

Job Description Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job descriptions can feel a bit formulaic sometimes, but we promise Canva is anything but. If you're drawn to what we're building and you see yourself in this role, we'd love to hear from you. Where and How You Can Work This role is based in our Manila office — one of Canva's key global hubs and the home of our User Voice operations. We offer flexibility to work in a way that suits you, and we believe great leadership can happen from wherever you do your best thinking. What You'd Be Doing in This Role Canva's Specialist Operations Group is the operational heartbeat of User Voice — the team responsible for making sure over 150 million users feel genuinely heard, helped, and valued. As Senior Social Media Operations Lead, you'll be the anchor of our Advanced Social Media Team: the coach, the quality bar-setter, and the strategic enabler that makes the whole function work. This is a role for someone who thrives at the intersection of people leadership, operational rigour, and high-stakes social media expertise. You'll set direction for a specialist team, build their capability, and lead the response when things get complex. At the moment, this role is focused on: • Owning crisis and incident leadership for social media- coordinating with Marketing, Comms, and external partners during high-visibility or sensitive situations • Leading and developing the Advanced Social Media Team- setting direction, building capability, and holding the team to a consistently high quality bar across different levels • Translating Canva's strategic priorities into actionable team plans and ensuring your team's work connects to the broader User Voice mission • Driving operational excellence- monitoring KPIs, identifying process gaps, and championing improvements that make the whole team faster and better • Acting as the quality and enablement interface between the Advanced Social Media Team and broader social operators, including external support partners • Building and maintaining the frameworks, playbooks, and documentation that allow your team to operate consistently and confidently You're Probably a Match If: • You have deep social media expertise- you've handled crises, navigated sensitive content, and made final calls on complex escalations You've led specialist or subject matter expert teams and know what it takes to build a high-performing, high-trust team culture • You're a natural coach who develops people with specificity and care- not just positive feedback, but real, calibrated insight that accelerates growth • You can hold strategic direction and day-to-day operational accountability at the same time without losing focus on either • You build trust with cross-functional stakeholders without relying on formal authority- people want to work with you because you're reliable, direct, and genuinely collaborative • You're at your best when the environment is complex and ambiguous- you create clarity for your team rather than waiting for it to arrive About the Team …